Privacy Policy

At FS Glennon & Co Pty Ltd, we are fully committed to respecting your privacy. The following Privacy Policy has been published to provide a clear and concise outline of how and when personal information is collected, stored, and distributed by FS Glennon & Co Pty Ltd. This policy also applies to Glennon’s web site: www.glennontiles.com.au

FS Glennon & Co Pty Ltd is bound by the Privacy Act 1988 and the National Privacy Principles set by the Federal Privacy Commissioner. For more information, visit www.privacy.gov.au

Collection of personal information

FS Glennon & Co Pty Ltd collects limited personal information such as title, name, contact details (address, phone and fax) and e-mail address. We only collect personal information when you knowingly provide it. For example, we may request personal information from you when you:

• contact us for further information;
• send an enquiry;
• subscribe to our mailing list / Newsletter;;
• register your details on our web site; 

Other information we may collect

For statistical purposes we collect anonymous information on web site activity (such as top pages viewed, the number of pages viewed, the number of sessions, most popular session times). We use this data to evaluate our web site performance and to improve the content we display to you.

To evaluate the effectiveness of our online advertising, we may use third parties to collect statistical data. No personal information is collected on these occasions.

Use of cookies

FS Glennon & Co Pty Ltd uses tracking technologies such as cookies to recognise your browser each time it visits our site, and to track which pages you visit whilst on our site. We use this information to optimize our site and create a better online experience for you.

Cookies are pieces of information that a web site transfers to a computer's hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not themselves personally identify users, although they do identify a user's browser. However, if you do not wish to receive any cookies, you may set your browser to refuse them.

How we use your information

FS Glennon & Co Pty Ltd uses your information to better understand your needs and provide you with better service. Specifically, FS Glennon & Co Pty Ltd uses personal information:

• To complete a transaction.
• To deal with your queries or customer service issues promptly. We may also keep information on your communications with our customer service representatives.
• To keep you up-to-date with products, services, events or promotions we think would be of particular interest through a variety of channels. You will be able to "opt-out" from this activity at any time.
• For planning, product development or research purposes.

Use and disclosure of personal information

We will only send personal information about you to other organisations when:

• We have your consent to share the information; 
• We are required or authorised by law to disclose the information.

Third-party web sites

Links to third party web sites on www.glennontiles.com.au are provided solely as a convenience to you. If you use these links, you will leave Glennon’s site. FS Glennon & Co Pty Ltd is not responsible for any of these sites, their content or their usage of your personal information.

Security

FS Glennon & Co Pty Ltd is committed to ensuring the security of your personal information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.

Changes to this statement

FS Glennon & Co Pty Ltd may make changes to this Privacy Policy from time to time for any reason. We will publish those changes on our web site.